Onsite IT Specialist — Hospitality Tech & Growth Path

Holiday Inn; Riyadh; Sur place; SAR 60 000 - 100 000; Plein temps

Résumé du poste

Holiday Inn Riyadh Rose Yard is seeking an IT Specialist to join our team in الرياض. The role focuses on supporting daily IT operations, maintaining systems, networks, and infrastructure to ensure reliable hotel technology aligned with IHG standards.

The successful candidate will handle first-line technical support, system maintenance, security, and project participation. A diploma or bachelor's in IT with 2–4 years of hospitality IT experience is preferred, including familiarity with Opera PMS

Qualifications

• Diploma or Bachelor's in IT/CS or related field.
• 2–4 years IT support experience, preferably in hospitality.
• Strong knowledge of Windows OS, networks, and Microsoft 365.
• Experience with Opera PMS and POS systems is an advantage.
• Good troubleshooting, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced hotel environment.

Responsabilités

• Provide first-line technical support for hardware, software, network, and system issues across all hotel departments.
• Maintain and monitor hotel systems including PMS, POS, email, internet, telephony, and other business applications.
• Install, configure, and troubleshoot computers, printers, network devices, and other IT equipment.
• Monitor network performance, Wi-Fi connectivity, and system availability to minimize downtime.
• Perform routine system maintenance, software updates, backups, and antivirus management.
• Create and manage user accounts, passwords, and system access in accordance with hotel security policies.
• Maintain accurate records of IT assets, software licenses, maintenance logs, and support requests.
• Coordinate with external vendors and service providers for equipment repairs and system maintenance when required.
• Support IT projects, system upgrades, and technology implementations across the hotel.
• Ensure compliance with IHG IT policies, cybersecurity standards, and data protection requirements.
• Provide basic user training and guidance on hotel systems and IT best practices.
• Perform other IT-related duties as assigned by the IT Manager.

Connaissances

Windows OS

Networking

Microsoft 365

IT Troubleshooting

Communication

Multitasking

Hospitality IT experience

Problem-solving

Formation

Diploma or Bachelor's degree in IT/CS

Outils

Opera PMS

POS systems

Active Directory

Description du poste

Holiday Inn Riyadh Rose Yard is seeking an IT Specialist to join our team in الرياض. The role focuses on supporting daily IT operations, maintaining systems, networks, and infrastructure to ensure reliable hotel technology aligned with IHG standards.

The successful candidate will handle first-line technical support, system maintenance, security, and project participation. A diploma or bachelor's in IT with 2–4 years of hospitality IT experience is preferred, including familiarity with Opera PMS