Assistant Housekeeping Manager: Elevate Guest Experience

InterContinental Hotels Group; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

InterContinental Hotels Group's Holiday Inn Riyadh Rose Yard is seeking an Assistant Housekeeping Manager to support the Housekeeping Manager in delivering premium cleanliness, safety, and presentation across guest rooms, public areas, and back-of-house facilities.

You will lead and coach the housekeeping team, coordinate daily operations, manage inventory and cost controls, and ensure compliance with IHG brand standards to deliver an exceptional guest experience in a busy 4- or 5-star setting

Qualifications

• Diploma or Bachelor's degree in Hospitality/Hotel Management or related field.
• 3–5 years housekeeping experience with 1–2 years in a supervisory role.
• Strong leadership, communication, and team management skills.
• Good command of English; Arabic is an advantage.
• Proficient in Microsoft Office and hotel management systems.

Responsibilities

• Assist the Housekeeping Manager in overseeing daily operations for efficiency.
• Supervise room attendants, public areas, laundry, and supervisors to ensure quality.
• Inspect guest rooms and public areas for compliance with brand standards.
• Coordinate with Front Office to ensure timely room availability.
• Plan daily work assignments and staffing based on occupancy.
• Train and develop housekeeping staff to improve productivity and service.
• Monitor supplies, linens, uniforms, and guest amenities to control costs.
• Coordinate with Engineering for prompt maintenance resolution.
• Handle Lost & Found items per hotel policy and maintain records.
• Assist in monitoring expenses and support cost-control initiatives.
• Ensure compliance with health, safety, hygiene, and fire regulations.
• Support investigations of guest complaints and service recovery.
• Prepare operational, room inspection, and productivity reports.
• Act on behalf of the Housekeeping Manager in their absence.

Skills

Leadership

Communication

Team management

Organization

Time management

Stress management

English proficiency

Education

Diploma or Bachelor's in Hospitality Management

Tools

Microsoft Office

Hotel management systems

Job description

InterContinental Hotels Group's Holiday Inn Riyadh Rose Yard is seeking an Assistant Housekeeping Manager to support the Housekeeping Manager in delivering premium cleanliness, safety, and presentation across guest rooms, public areas, and back-of-house facilities.

You will lead and coach the housekeeping team, coordinate daily operations, manage inventory and cost controls, and ensure compliance with IHG brand standards to deliver an exceptional guest experience in a busy 4- or 5-star setting