Hotel Floor Operations & Guest Services Supervisor

Dallah Enterprise; Medina; On-site; SAR 70,000 - 110,000; Full time

Job summary

Dallah Enterprise Medina is seeking a Hospitality Supervisor to oversee front desk and floor operations, ensuring guest needs are met and the hotel runs smoothly.

You will implement policies, supervise staff, assist with check-ins, guide guests on hotel facilities, and maintain health and safety standards.

If you have a Diploma in Administration or Hospitality and 2–4 years of related experience, you will contribute to high performance and guest satisfaction.

Qualifications

• Diploma degree in Administration or Hospitality.
• 2-4 years of related experience.
• Strong guest service and supervisory skills.

Responsibilities

• Participates in implementing Hospitality policies and procedures to ensure regulatory requirements are met.
• Supervises day-to-day Hospitality operations, guiding staff to achieve high performance standards.
• Supervises subordinates to ensure efficient work within their area of hospitality.
• Assists guests during check-in and orientation with regards to hotel facilities.
• Provides advice to guests regarding hotel facilities and other queries to ensure satisfaction.
• Manages the reception/floor workflow for smooth operations.
• Assists in training the front desk and workers to develop capabilities and skills.
• Ensures housekeeping activities adhere to health and safety codes.

Skills

Guest service

Team supervision

Check-in procedures

Guest advisory

Education

Diploma in Administration or Hospitality

Job description

Dallah Enterprise Medina is seeking a Hospitality Supervisor to oversee front desk and floor operations, ensuring guest needs are met and the hotel runs smoothly.

You will implement policies, supervise staff, assist with check-ins, guide guests on hotel facilities, and maintain health and safety standards.

If you have a Diploma in Administration or Hospitality and 2–4 years of related experience, you will contribute to high performance and guest satisfaction.