Guest Experience Front Desk Specialist

Dallah Albaraka Company; Medina; On-site; SAR 60,000 - 90,000; Full time

Job summary

Dallah Albaraka Company in Medina seeks a front desk guest services associate to provide the first point of service to guests, greet arrivals, answer calls, and assist with basic clarifications to ensure guest satisfaction.

You will follow established procedures, support day-to-day hospitality operations, help guests check in with keys and directions, and maintain a neat, professional reception area at all times.

Qualifications

• Diploma degree in Administration or Hospitality

Responsibilities

• Follows all relevant procedures so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job in Hospitality to ensure continuity of work.
• Helps guests check in, by greeting them, providing them with a key, and showing them where their room is located.
• Acts as the first point of contact for enquiries to guests coming into the hotels, in order to answers their questions and be of assistance.
• Answers phone calls and transfers them to the concerned parties
• Ensures the smooth running of the reception area at all times and keeping this neat and tidy, to present an appropriate image of the hotel.
• Takes and passes on messages to determine when something is urgent and expedites a response.

Education

Diploma degree in Administration or Hospitality

Job description

Dallah Albaraka Company in Medina seeks a front desk guest services associate to provide the first point of service to guests, greet arrivals, answer calls, and assist with basic clarifications to ensure guest satisfaction.

You will follow established procedures, support day-to-day hospitality operations, help guests check in with keys and directions, and maintain a neat, professional reception area at all times.