Lobby Experience Manager

Dallah Albaraka Holding Co; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

Dallah Albaraka Holding Co. is seeking a Front Desk Supervisor to oversee lobby operations and guest services on site. You will supervise reception staff, coordinate with housekeeping and maintenance, and ensure smooth check-in/check-out while upholding service standards.

The role requires Bachelor level education, Saudi nationality, and 1-2 years in hospitality or front desk roles, with duties including crisis management and daily reporting.

Qualifications

• Bachelor degree required.
• Saudi nationality required.
• 1-2 years of experience in hospitality or front desk operations.

Responsibilities

• Operational Supervision: Managing the lobby area, monitoring staff performance (receptionists, bellhops, and concierges), and organizing their work schedules.
• Guest Experience: Greeting and welcoming guests, handling complaints and issues, and enhancing the hotel's image.
• Reception Procedures: Ensuring the accuracy and smoothness of check-in and check-out processes.
• Coordination: Liaising with Housekeeping to ensure room availability and with Maintenance to ensure lobby cleanliness and aesthetics.
• Crisis Management: Acting as Duty Manager to handle emergencies or issues during working hours.
• Training and Follow-up: Training new employees, boosting team efficiency, and monitoring compliance with hotel policies and quality standards.
• Reporting: Preparing daily performance reports and closing the shift.

Skills

Saudi nationality

Hospitality front desk exposure

Education

Bachelor

Job description

Dallah Albaraka Holding Co. is seeking a Front Desk Supervisor to oversee lobby operations and guest services on site. You will supervise reception staff, coordinate with housekeeping and maintenance, and ensure smooth check-in/check-out while upholding service standards.

The role requires Bachelor level education, Saudi nationality, and 1-2 years in hospitality or front desk roles, with duties including crisis management and daily reporting.