Guest Services Floor Manager

Dallah Albaraka Company; Medina; On-site; SAR 60,000 - 90,000; Full time

Job summary

Dallah Albaraka Company in Medina seeks a Hospitality Supervisor responsible for ensuring guest needs are met and hotel operations run smoothly. You will oversee day-to-day hospitality activities, guide staff, and support front desk functions.

The role includes training front desk and housekeeping teams, enforcing health and safety codes, and delivering exceptional guest experiences across reception and floor operations.

Qualifications

• Diploma degree in Administration or Hospitality.
• 2-4 years of related experience.

Responsibilities

• Participates in implementation of hospitality policies and procedures to ensure requirements are fulfilled.
• Supervises day-to-day hospitality operations to achieve high performance standards.
• Supervises activities of subordinates to ensure efficient work within the hospitality area.
• Supervises the check-in process and orientation with regards to hotel facilities.
• Provides advice to guests regarding hotel facilities and queries to ensure satisfaction.
• Manages reception and floor workflows for smooth operations.
• Assists in training the front desk and housekeeping staff to develop capabilities.
• Ensures housekeeping activities adhere to health and safety codes.

Education

Diploma degree in Administration or Hospitality

Job description

Dallah Albaraka Company in Medina seeks a Hospitality Supervisor responsible for ensuring guest needs are met and hotel operations run smoothly. You will oversee day-to-day hospitality activities, guide staff, and support front desk functions.

The role includes training front desk and housekeeping teams, enforcing health and safety codes, and delivering exceptional guest experiences across reception and floor operations.