Hostess \"Saudi Only\"

Accor; Makkah Region; On-site; SAR 67,000 - 112,000; Full time

Job summary

Swissôtel Al Maqam, part of Swissôtel Hotels & Resorts, is seeking an enthusiastic guest-service professional to join our food and beverage team. You will greet guests professionally, advise on menu items, and uphold our service standards with warmth and efficiency.

Based at Swissôtel Al Maqam in Mecca, in the Abraj Al Bait complex, you will follow outlet policies and safety protocols, handle food and beverages, and work calmly under pressure.

Qualifications

• Ability to focus on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.
• Prior experience working with Micros or a related system.
• Advanced in English.

Responsibilities

• Consistently offer a professional and friendly greeting, and provide engaging service.
• Assist guests regarding food and beverage menu items in an informative and helpful way.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverages.

Skills

Guest service

Interpersonal skills

Calm under pressure

Teamwork

Micros experience

English proficiency

Tools

Micros

Job description

Company Description

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram

Job Description

Summary of Responsibilities:
Reporting to Assistant Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer a professional and friendly greeting, and provide engaging service
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverages

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Prior experience working with Micros or a related system
• Advanced in English

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.