Lobby Butler -Saudi Nationals

Sofitel; Saudi Arabia; Presencial; SAR 120 000 - 210 000; Tempo integral

Resumo da oferta

Sofitel Shahd Al Madinah invites a dedicated butler to provide personalized, luxury service to guests at our 5-star property near Al Masjid Al Nabawi.

You will anticipate needs, coordinate with Front Office, Housekeeping, and F&B, and assist VIP guests while upholding discretion, etiquette, and impeccable grooming standards.

Qualificações

• 0–2 years of experience in luxury hospitality as a butler or similar role.
• Supervisory experience leading a team of service professionals.
• Excellent interpersonal and communication skills with guests and staff.
• Strong leadership and mentoring abilities.
• Proficiency with household management software and MS Office.
• Attention to detail and problem-solving skills.
• Time management and multitasking abilities.
• Knowledge of etiquette and luxury service standards.
• Middle Eastern customs knowledge is advantageous.
• Bachelor-level hospitality degree preferred; other qualifications acceptable.
• Fluency in English and Turkish or French; Arabic desirable.

Responsabilidades

• Welcome, assist, and farewell guests with warmth and professionalism.
• Anticipate guests' needs and preferences.
• Provide personalized and luxury service during the stay.
• Handle guest requests discreetly and organize special occasions.
• Assist VIP guests and coordinate with departments.
• Provide information about hotel facilities and local attractions.
• Maintain grooming and confidentiality with luxury standards.

Conhecimentos

Interpersonal communication

Leadership

Time management

Multitasking

Attention to detail

Discretion

Problem solving

Etiquette

Confidentiality

Formação académica

Bachelor's degree in Hospitality Management

High school diploma

Professional butler certification

Ferramentas

MS Office

Household management software

Descrição da oferta de emprego

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,

Job Description

• Welcome, assist, and farewell guests with warmth and professionalism.
• Anticipate guests needs and preferences.
• Provide personalized and luxury service throughout the stay.
• Handle guest requests and special arrangements discreetly.
• Assist VIP guests and organize special occasions.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest concerns professionally and ensure prompt resolution.
• Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality

Qualifications

• Minimum 0-2 years of experience as a butler or in a similar role within the luxury hospitality industry
• Proven supervisory experience in managing a team of service professionals
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
• Strong leadership abilities and a talent for mentoring and developing staff
• Proficiency in household management software and MS Office suite
• Exceptional attention to detail and problem-solving skills
• Superior time management and multitasking abilities
• In-depth knowledge of etiquette, protocol, and luxury service standards
• Familiarity with Middle Eastern customs and etiquette is highly advantageous
• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
• Professional butler certification is a plus

• Fluency in English and either Turkish or French is required. Proficiency in Arabic is highly desirable

• Flexibility to work varying shifts, including weekends and holidays

• Ability to maintain confidentiality and exercise discretion at all times