Guest Experience Host

Swissôtel Hotels & Resorts; Makkah Region; On-site; SAR 36,000 - 60,000; Full time

Job summary

Swissôtel Al Maqam in Makkah region seeks an F&B Attendant to greet guests, assist with menu items and ensure service standards are met. The role reports to Assistant Outlet Manager within a deluxe hotel environment near Masjid Al Haram.

Strong English, team spirit and experience with Micros are preferred. Responsibilities include maintaining guest satisfaction, following safety protocols and working collaboratively in a fast-paced outlet.

Qualifications

• Excellent guest service and communication skills.
• Ability to stay calm under pressure.
• Strong interpersonal abilities and teamwork.
• Experience with Micros or similar POS systems.
• Proficiency in English.

Responsibilities

• Greet guests in a professional and friendly manner.
• Assist guests regarding food and beverage menu items.
• Adhere to outlet policies, procedures and service standards.
• Follow safety and sanitation policies when handling food and beverages.

Skills

Guest service

Interpersonal skills

Teamwork

Pressure handling

English proficiency

Tools

Micros

Job description

Swissôtel Al Maqam in Makkah region seeks an F&B Attendant to greet guests, assist with menu items and ensure service standards are met. The role reports to Assistant Outlet Manager within a deluxe hotel environment near Masjid Al Haram.

Strong English, team spirit and experience with Micros are preferred. Responsibilities include maintaining guest satisfaction, following safety protocols and working collaboratively in a fast-paced outlet.