Healthcare Coordination Specialist

Bupa Arabia; Riyadh; On-site; SAR 72,000 - 108,000; Full time

Job summary

Bupa Arabia in Riyadh seeks a customer service representative to handle inquiries face to face, over the phone and by email, ensuring courteous, proactive support for members and hospital staff. The role emphasizes professional communication and adherence to company standards.

Responsibilities include resolving issues, supporting providers with compliance, managing complaints, and fostering strong relationships with hospital partners.

Qualifications

• Candidate has healthcare or customer service experience.
• Experience at front desk and handling multi-cultural customer base.
• Strong interpersonal skills and planning capability.

Responsibilities

• Provide face-to-face, phone and email support for customers and hospital staff.
• Follow company standards to process inquiries and ensure satisfaction.
• Assist providers with compliance and service-related processes.
• Manage complaints and follow up on recovery plans.
• Build and maintain positive relationships with providers and directors.
• Maintain professional appearance and workspace.

Skills

Healthcare & customer service

Front desk & multi-cultural comms

Interpersonal & planning

Education

Bachelor's degree in business, Healthcare or equivalent

Job description

Bupa Arabia in Riyadh seeks a customer service representative to handle inquiries face to face, over the phone and by email, ensuring courteous, proactive support for members and hospital staff. The role emphasizes professional communication and adherence to company standards.

Responsibilities include resolving issues, supporting providers with compliance, managing complaints, and fostering strong relationships with hospital partners.