Patient Care & Appointment Coordinator

Alborglaboratories; Riyadh; On-site; SAR 112,485 - 149,981; Full time

Job summary

Alborglaboratories is seeking a Customer Care Officer in Riyadh, Saudi Arabia. This essential role involves providing exceptional customer service to patients, assisting with inquiries, and ensuring efficient operations at the diagnostic centers.

Key responsibilities include welcoming customers, managing queries, and supporting administrative tasks. The ideal candidate should possess a diploma in related fields, have proficiency in Arabic, and previous customer service experience is advantageous. Join our team to make a positive impact!

Qualifications

• Diploma in Health Management, Medical Records, or Medical Laboratories; Bachelor’s degree preferred.
• Previous experience in customer service or healthcare-related roles is an advantage.
• Fluency in Arabic is required; proficiency in English is a plus.

Responsibilities

• Welcome and assist walk-in customers.
• Manage customer calls professionally.
• Register patients and create job orders.
• Deliver test results ensuring accuracy.
• Handle customer complaints and feedback.

Skills

Excellent communication and interpersonal skills

Organizational skills

Empathy in customer service

Proficiency in Arabic

Education

Diploma in Health Management or equivalent

Bachelor’s degree preferred

Tools

Computer systems

Office software

Job description

Alborglaboratories is seeking a Customer Care Officer in Riyadh, Saudi Arabia. This essential role involves providing exceptional customer service to patients, assisting with inquiries, and ensuring efficient operations at the diagnostic centers.

Key responsibilities include welcoming customers, managing queries, and supporting administrative tasks. The ideal candidate should possess a diploma in related fields, have proficiency in Arabic, and previous customer service experience is advantageous. Join our team to make a positive impact!