Patient Experience & Care Coordination Manager

BUPA Arabia; Riyadh; On-site; SAR 167,400 - 223,200; Full time

Job summary

A leading healthcare provider in Riyadh seeks a Patient Relationship Manager to enhance patient experience through exceptional service delivery. This role involves leading the clinic team, managing patient inquiries, and resolving complaints. The ideal candidate should have strong customer service skills and experience in healthcare settings. Responsibilities include overseeing patient interactions, maintaining clinic standards, and working collaboratively with the medical team. This position offers a unique opportunity to shape the quality of patient care.

Qualifications

• Experience in customer service roles, preferably in healthcare.
• Ability to manage patient inquiries and complaints efficiently.
• Knowledge in administrative processes related to patient services.

Responsibilities

• Lead the delivery of patient-centered services and operational standards.
• Manage patient interactions and ensure smooth coordination across teams.
• Resolve customer complaints and improve service efficiency.

Skills

Strong customer service skills

Effective communication

Problem-solving

Teamwork

Job description

A leading healthcare provider in Riyadh seeks a Patient Relationship Manager to enhance patient experience through exceptional service delivery. This role involves leading the clinic team, managing patient inquiries, and resolving complaints. The ideal candidate should have strong customer service skills and experience in healthcare settings. Responsibilities include overseeing patient interactions, maintaining clinic standards, and working collaboratively with the medical team. This position offers a unique opportunity to shape the quality of patient care.