Patient Relations Officer

Client of Hudson Manpower; Eastern Province; On-site; SAR 89,000 - 167,000; Full time

Job summary

Reputed Company in Saudi Arabia is hiring an experienced Patient Relations Officer to be the primary contact for patients and families and to deliver outstanding service. You will facilitate communication between patients and healthcare providers and support high standards of patient care and satisfaction.

Responsibilities include welcoming patients, assisting with registration and appointments, handling inquiries and complaints, and coordinating with medical staff while maintaining

Qualifications

• Minimum 5 years of experience in a hospital or clinical environment.
• Bachelor's Degree in Healthcare Administration, Public Relations or Nursing.

Responsibilities

• Serve as the primary point of contact for patients and families and deliver excellent customer service.
• Address patient concerns and ensure a positive patient experience.
• Facilitate communication between patients and healthcare providers.
• Support high standards of patient care and satisfaction.
• Welcome patients and visitors and assist with registration and appointments.
• Handle patient complaints and escalate unresolved issues when required.
• Maintain accurate records of patient interactions and ensure confidentiality.

Education

Bachelor's Degree in Healthcare Administration

Bachelor's Degree in Public Relations

Bachelor's Degree in Nursing

Job description

We are hiring an experienced Patient Relations Officer for reputed Company in Saudi Arabia

Job Purpose

Serve as the primary point of contact for patients and their families Deliver excellent customer service Address patient concerns and ensure a positive patient experience Facilitate communication between patients and healthcare providers Support high standards of patient care and satisfaction

Key Responsibilities

• Follow departmental policies SOPs and procedures
• Perform daily duties in accordance with established standards
• Welcome patients and visitors
• Assist with patient registration and appointment scheduling
• Respond to inquiries and provide general information
• Handle patient complaints concerns and grievances professionally
• Escalate unresolved issues when required
• Act as a liaison between patients families and medical staff
• Communicate patient feedback accurately and diplomatically
• Educate patients and visitors about hospital services policies and procedures
• Maintain accurate records of patient interactions and complaints
• Ensure confidentiality and data security
• Collect patient feedback through surveys and direct communication
• Support continuous service improvement initiatives
• Ensure compliance with hospital policies infection control and confidentiality regulations
• Coordinate with medical administrative and support departments
• Assist in organizing patient engagement activities and orientation sessions
• Comply with safety health and environmental procedures
• Perform additional duties as assigned

Minimum 5 years of experience in a hospital or clinical environment. Bachelor's Degree in: Healthcare Administration / Public Relations / Nursing