Guest Services Manager — Luxury Resort, VIP & Pre-Opening

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury international hotel chain is seeking a Guest Services Manager to oversee operations at their new resort in Saudi Arabia. The ideal candidate will possess experience in a supervisory role at a luxury hotel, demonstrating strong leadership and problem-solving skills. Responsibilities include managing Guest Services operations and ensuring exceptional guest experiences. This full-time role offers a competitive salary in a tax-free environment, housing, medical insurance, and opportunities for growth.

Benefits

Competitive salary in a tax-free environment

Housing and transportation

30 days of vacation plus public holidays

Paid home leave tickets

Complimentary meals

Medical and life insurance

Worldwide complimentary room nights

Qualifications

• Experience in a supervisory or assistant manager role in Guest Services or Front Office at a luxury hotel.
• Fluency in English; Arabic is a strong asset.
• Minimum of 2 years' experience in a 5-star hotel or resort.

Responsibilities

• Oversee all aspects of Guest Services operations.
• Lead the Guest Services team in delivering personalized service.
• Collaborate with other teams for seamless guest journeys.
• Respond to guest feedback and ensure service recovery.

Skills

Leadership

Problem-solving

Communication

Team development

Luxury service understanding

Education

Bachelor’s degree in Hospitality Management

Job description

A luxury international hotel chain is seeking a Guest Services Manager to oversee operations at their new resort in Saudi Arabia. The ideal candidate will possess experience in a supervisory role at a luxury hotel, demonstrating strong leadership and problem-solving skills. Responsibilities include managing Guest Services operations and ensuring exceptional guest experiences. This full-time role offers a competitive salary in a tax-free environment, housing, medical insurance, and opportunities for growth.