Guest Experience Agent - Telephone & Front Desk

Rotana Hotels; Saudi Arabia; On-site; SAR 39,000 - 61,000; Full time

Job summary

Rotana Hotels in Saudi Arabia is seeking a dynamic Telephone Operator to handle every phone call with professionalism and guest focus. You will ensure timely switching of calls, greet guests by name, and relay messages to the relevant departments to deliver memorable service.

Key responsibilities include receiving calls, maintaining communications with related departments, exceeding guest expectations, and keeping the wake-up call and traffic records accurate for smooth daily operations.

Qualifications

Responsibilities

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management's long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Job description

Rotana Hotels in Saudi Arabia is seeking a dynamic Telephone Operator to handle every phone call with professionalism and guest focus. You will ensure timely switching of calls, greet guests by name, and relay messages to the relevant departments to deliver memorable service.

Key responsibilities include receiving calls, maintaining communications with related departments, exceeding guest expectations, and keeping the wake-up call and traffic records accurate for smooth daily operations.