Guest Services

Dallah Enterprise; Medina; On-site; SAR 39,000 - 58,000; Full time

Job summary

Dallah Enterprise in Medina is seeking a Receptionist to provide first-line service to guests, greet visitors, and handle basic inquiries. The role centers on delivering a warm welcome, efficient check-in, and proactive guest support at the front desk.

You will manage phone inquiries, transfer calls as needed, and ensure a tidy, professional reception area is maintained at all times. This position requires a customer-focused attitude and clear communication.

Qualifications

• Diploma or higher in Administration or Hospitality.
• 0-2 years of related experience.
• On-the-job training provided.

Responsibilities

• Follows all relevant procedures so that work is carried out in a controlled and consistent manner.
• Follows day-to-day operations related to own job in Hospitality to ensure continuity of work.
• Helps guests check in, greet them, provide a key, and show where their room is located.
• Acts as the first point of contact for enquiries from guests entering the hotel, answering questions and providing assistance.
• Answers phone calls and transfers them to the concerned parties.
• Keeps the reception area neat and tidy to present an appropriate image of the hotel.
• Takes and passes on messages to determine urgency and expedite responses.

Skills

Customer service orientation

Initiative

Committed to Dallah – Level 1

Education

Diploma in Administration or Hospitality

Job description

The jobs in this level are responsible for providing the first point of service to guests which includes answering phone calls, greeting gusts and answering basic clarifications to ensure their satisfaction.

Responsibilities

• Follows all relevant procedures so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job in Hospitality to ensure continuity of work.
• Helps guests check in, by greeting them, providing them with a key, and showing them where their room is located.
• Acts as the first point of contact for enquiries to guests coming into the hotels, in order to answers their questions and be of assistance.
• Answers phone calls and transfers them to the concerned parties
• Ensures the smooth running of the reception area at all times and keeping this neat and tidy, to present an appropriate image of the hotel.
• Takes and passes on messages to determine when something is urgent and expedites a response.

Qualifications

Education

• Diploma degree in Administration or Hospitality

Experience

• 0-2 years of related experience
• On -job training

Skills

• Committed to Dallah – Level 1
• Customer Service Orientation – Level 1
• Initiative – Level 1