Assistant Executive Floor Manager

Dallah Albaraka Company; Medina; On-site; SAR 60,000 - 90,000; Full time

Job summary

Dallah Albaraka Company in Medina seeks a Hospitality Supervisor responsible for ensuring guest needs are met and hotel operations run smoothly. You will oversee day-to-day hospitality activities, guide staff, and support front desk functions.

The role includes training front desk and housekeeping teams, enforcing health and safety codes, and delivering exceptional guest experiences across reception and floor operations.

Qualifications

• Diploma degree in Administration or Hospitality.
• 2-4 years of related experience.

Responsibilities

• Participates in implementation of hospitality policies and procedures to ensure requirements are fulfilled.
• Supervises day-to-day hospitality operations to achieve high performance standards.
• Supervises activities of subordinates to ensure efficient work within the hospitality area.
• Supervises the check-in process and orientation with regards to hotel facilities.
• Provides advice to guests regarding hotel facilities and queries to ensure satisfaction.
• Manages reception and floor workflows for smooth operations.
• Assists in training the front desk and housekeeping staff to develop capabilities.
• Ensures housekeeping activities adhere to health and safety codes.

Education

Diploma degree in Administration or Hospitality

Job description

The jobs in this level are responsible for providing the required services to guests to ensure that their needs are met and the hotel is running smoothly.

Responsibilities

• Participates in the implementation of Hospitality policies, and procedures to ensure all relevant procedural/legislative requirements are fulfilled.


• Supervises the day to day operations of Hospitality providing some guidance in facilitating related professional work processes in order to achieve high performance standards.


• Supervises the activities and work of subordinates to ensure that all work within a specific area of the Hospitality is carried out in an efficient manner.


• Supervises the process for assisting guests during check in and orientation with regards to hotel facilities.


• Provides advise to the guests whenever needed with regards to hotel facilities and any other queries to ensure that guests are satisfied and requirements are met.


• Manages the concerned area (reception/floor) work flow to ensure the effective and smooth running of operations.


• Assists in training the front desk and workers to ensure their capabilities and skills are developed.


• Ensures that the housekeeping activities adhere to the health and safety codes.

Qualifications

Education

• Diploma degree in Administration or Hospitality.

Experience

• 2-4 years of related experience

Skills