Host / Hostess

RAFFLES; Saudi Arabia; On-site; SAR 30,000 - 45,000; Full time

Job summary

RAFFLES in Saudi Arabia is looking for a Host/Hostess to oversee the dining room operations. You will manage reservations, greet guests, and ensure a satisfactory dining experience by coordinating seating and addressing guest needs promptly.

The ideal candidate has 1-2 years of experience in hospitality, showcases strong communication skills, and thrives in a high-pressure environment. Flexibility in working hours is essential, including evenings and weekends.

Qualifications

• 1-2 years of experience in a front-of-house hospitality role.
• Excellent communication and interpersonal skills.
• Ability to multitask effectively under pressure.

Responsibilities

• Manage restaurant reservation procedures.
• Oversee dining room layout and guest seating.
• Ensure guest satisfaction and handle complaints.

Skills

Customer service skills

Communication skills

Organizational abilities

Reservation systems proficiency

Job description

Responsibilities

• Reporting to the Outlet Manager
• Overseeing dining room layout, table seat section numbers, proper table setups, room capacity, hours of operation, price range, and dress code
• Managing restaurant reservation procedures
• Conducting daily house count: arrivals, departures, and VIPs
• Coordinating scheduled in‑house group activities, including locations and times
• Enforcing department policies and service procedures
• Answering telephone calls within three rings, using correct salutations and telephone etiquette
• Recording and confirming restaurant reservations and cancellations in accordance with departmental standards
• Communicating reservation or cancellation changes to management throughout the shift
• Monitoring the preparation of own assignments to ensure compliance with departmental standards
• Ensuring that all menu check folders are cleaned and available in sufficient quantity
• Keeping the hostess stand clean and organized
• Reviewing the reservation book, pre‑assigning tables, and following up on special requests
• Greeting guests at the entrance of the restaurant
• Seating guests according to the floor plan and ensuring fairness to each waiter
• Presenting the open menu to guests and ensuring tables are set for optimal service
• Anticipating heavy business periods and organizing procedures to manage waiting lines
• Responding promptly to guests’ needs and acknowledging them even during busy times
• Maintaining positive guest relations at all times
• Familiarizing oneself with hotel services and activities to answer guest inquiries accurately
• Handling guest complaints using instant pacification procedures to ensure satisfaction
• Monitoring guest reactions and consulting with management to maintain satisfaction
• Ensuring all tables are cleared and reset according to department procedures
• Maintaining cleanliness and working conditions of own section equipment and supplies
• Assisting restaurant staff with their job functions to ensure optimum service when requested
• Promoting a cooperative working climate, maximizing productivity and quality
• Conducting table visits at each meal period to ensure guest satisfaction
• Promoting F&B outlets to each customer during downtime
• Completing the required training process successfully
• Assisting the Supervisor with proper cashiering procedures and accurate balancing
• Assisting in menu printing
• Being flexible and rotating among the different F&B outlets as needed
• Performing any other reasonable duties assigned by the Outlet Supervisor

Qualifications

• Proven experience as a Host/Hostess or in a similar front‑of‑house hospitality role (1‑2 years preferred)
• Excellent communication and interpersonal skills with a customer‑focused mindset
• Strong organizational and time‑management abilities with the capacity to multitask effectively
• Proficiency with reservation and point‑of‑sale systems
• Ability to remain calm, professional, and solution‑oriented in high‑pressure environments with strong attention to detail
• Fluency in English; Arabic language skills and cultural awareness are a plus
• Professional appearance and demeanor consistent with luxury hospitality standards
• Flexibility to work varied shifts, including evenings, weekends, and holidays as required