Guest Relations Supervisor - Services

The Ritz-Carlton Hotel Company, L.L.C.; Riyadh; On-site; SAR 56,000 - 84,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Riyadh, Saudi Arabia, invites a Guest Relations Supervisor - Services to lead front‑of‑house guest services and concierge support in a luxury hotel.

You will respond to guest requests, confirm reservations, arrange special services, and coordinate with departments to ensure every guest stay meets the brand’s exacting standards. The role requires clear communication, attention to detail, service recovery skills, and the ability to maintain guest privacy

Qualifications

• Minimum 1 year of related work experience in guest relations, guest services, concierge, or front office.
• Supervisory experience is preferred.
• Able to communicate clearly with guests, service providers, supervisors, and colleagues.
• Strong attention to detail and guest privacy.
• Willingness to support multiple service areas and departments.

Responsibilities

• Respond to guest questions and ensure requests are completed to satisfaction.
• Take, confirm, and update reservations and cancellations.
• Provide guests with information on amenities and local attractions.
• Coordinate special arrangements including spa, transportation, and dining.
• Collaborate with departments to resolve guest requests promptly.
• Maintain professional appearance and uphold quality standards.

Skills

Guest relations

Guest Services-Concierge

Concierge support

Reservations

Reservation cancellations

Guest request handling

Special service arrangements

Spa service coordination

Transportation arrangements

Local area information

Property amenity knowledge

Front office coordination

Rooms operations

Guest follow-up

Service recovery

Telephone etiquette

Written communication

Department coordination

Task assignment

Quality standards

Guest privacy

Confidentiality

Luxury hospitality

Customer service

Team collaboration

Service improvement

Problem solving

Professional communication

Attention to detail

Hospitality supervision

Education

High school diploma, GED equivalent

Job description

Guest Relations Supervisor - Services

Role: Guest Relations Supervisor - Services

Location: Riyadh, Saudi Arabia

Industry: Hospitality

Function: Guest Services-Concierge

Experience: Minimum 1 year related experience

Job Type: Full-time

Position Overview

Guest Relations Supervisor - Services in Riyadh, Saudi Arabia is a Hospitality opportunity for a guest-focused rooms and concierge services professional who can respond to guest requests, confirm reservations, arrange special services, and support department performance in a luxury hotel environment. The selected employee will support hotel operations at the Tabuk, Amaala, Saudi Arabia property location, while the main hiring and recruitment location remains Riyadh, Saudi Arabia.

Job Details

Country: Saudi Arabia

City: Riyadh

Industry: Hospitality

Function: Guest Services-Concierge

Salary: 5000-7500

Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Guest Relations Supervisor - Services will support front-of-house and guest services operations by answering guest questions, arranging requested services, following up on guest needs, coordinating with departments, and ensuring service tasks are completed on time and to quality standards. This role requires strong hospitality communication, attention to detail, service recovery awareness, and the ability to guide work tasks while maintaining the refined guest experience expected in a luxury hotel setting.

Key Responsibilities

• Respond to guest questions and follow up to ensure requests are completed to the guest 's satisfaction.
• Take, confirm, and update reservations and cancellations accurately.
• Provide guests with information about property amenities, services, room features, local attractions, and nearby activities.
• Respond to requests for special arrangements or services including spa services, transportation, religious services, babysitting, financial services, business center support, interpretation services, reservations, dry cleaning, entertainment, sporting events, and shopping.
• Identify suitable providers or contact the correct department to resolve guest requests efficiently.
• Coordinate with appropriate individuals, supervisors, or departments to ensure guest needs are handled professionally.
• Collaborate with management to develop and implement ideas, procedures, and goals that improve department performance.
• Assign work tasks and ensure they are completed on time and according to required quality standards.
• Identify, recommend, develop, and implement improvements that increase efficiency, productivity, quality, safety, or cost savings.
• Welcome and acknowledge guests according to hotel standards with genuine appreciation.
• Anticipate and address guest service needs, including support for individuals with disabilities.
• Prepare, review, and maintain written documents accurately and completely.
• Answer telephones using appropriate etiquette and clear professional communication.
• Speak with guests, colleagues, and supervisors using courteous and professional language.
• Protect guest privacy, coworker privacy, proprietary information, and company assets.
• Follow all company policies, safety procedures, security standards, grooming requirements, and quality assurance expectations.
• Maintain clean and professional uniform and personal appearance throughout the shift.
• Develop positive working relationships with colleagues and support the team in achieving common goals.
• Listen and respond appropriately to employee concerns and service-related matters.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform additional reasonable duties requested by supervisors to support rooms and guest services operations.

Ideal Profile

• High school diploma, G.E.D. equivalent, or similar educational qualification.
• Minimum 1 year of related work experience in guest relations, guest services, concierge, front office, reservations, hospitality service, or rooms operations.
• Minimum 1 year of supervisory experience is preferred.
• No license or certification required.
• Good understanding of guest request handling, reservations, service arrangements, department coordination, and luxury hotel standards.
• Able to communicate clearly and professionally with guests, service providers, supervisors, and colleagues.
• Strong attention to detail when confirming reservations, documenting requests, reviewing written information, and following up on guest needs.
• Able to assign tasks, monitor completion, support team goals, and maintain quality standards.
• Comfortable handling special guest arrangements across multiple service areas and coordinating with different departments.
• Service-minded, discreet, well-presented, and committed to guest privacy and confidentiality.
• Able to remain calm and professional when resolving guest concerns or coordinating urgent service requests.
• Reliable, organized, and able to support continuous improvement in guest services operations.

Skills Set

• Guest relations
• Guest Services-Concierge
• Concierge support
• Reservations
• Reservation cancellations
• Guest request handling
• Special service arrangements
• Spa service coordination
• Transportation arrangements
• Local area information
• Property amenity knowledge
• Front office coordination
• Rooms operations
• Guest follow-up
• Service recovery
• Telephone etiquette
• Written communication
• Department coordination
• Task assignment
• Quality standards
• Guest privacy
• Confidentiality
• Luxury hospitality
• Customer service
• Team collaboration
• Service improvement
• Problem solving
• Professional communication
• Attention to detail
• Hospitality supervision

Why Join Us

This role offers a strong opportunity to grow in luxury guest services where personalized attention, clear communication, and thoughtful coordination shape each guest stay.

The position provides exposure to concierge support, reservations, special arrangements, front-of-house teamwork, service follow-up, and department improvement within a premium hospitality setting.

It is a suitable role for a service professional who enjoys guest interaction, organized coordination, and helping create memorable hotel experiences.

About the Company

The Ritz-Carlton Hotel Company is recognized worldwide as a gold standard in luxury hospitality.

Guided by a strong service credo and an unwavering commitment to excellence in its hotels and communities, The Ritz-Carlton creates memorable guest experiences through refined service, thoughtful care, and a culture where hospitality professionals are empowered to deliver genuine comfort, personal attention, and exceptional service.