Front Desk Guest Experience Specialist

Kempinski Hotels; Al Khobar; On-site; SAR 60,000 - 90,000; Full time

Job summary

Kempinski Hotels in Al Khobar seeks a Front Office Guest Services professional to manage guest check-in and check-out with friendliness and care, following Kempinski procedures and LQA standards.

The role involves registering guests, assigning rooms, handling payments, and delivering high-quality service while coordinating with housekeeping to ensure smooth room status updates and guest satisfaction.

Qualifications

• Experience in checking-in and checking-out guests
• Familiarity with Kempinski procedures and LQA standards
• Ability to handle payments and credit checks professionally

Responsibilities

• Check in arriving guests and check out departing guests in a friendly manner
• Register guests and assign rooms, accommodate special requests
• Process guest payments and balances, issue invoices
• Balance cash at end of shift and handle currency exchanges
• Answer guest questions and provide information or refer to appropriate staff
• Coordinate room status with housekeeping for late checkouts/early check-ins
• Maintain knowledge of hotel services and daily activities
• Uphold neatness of the working area

Skills

Front Office

Guest Services

LQA standards

Credit-checking

Cash handling

Communication

Job description

Kempinski Hotels in Al Khobar seeks a Front Office Guest Services professional to manage guest check-in and check-out with friendliness and care, following Kempinski procedures and LQA standards.

The role involves registering guests, assigning rooms, handling payments, and delivering high-quality service while coordinating with housekeeping to ensure smooth room status updates and guest satisfaction.