Front Office Agent - (Saudi National)

Raffles Hotels & Resorts; Makkah Region; On-site; SAR 40,000 - 67,000; Full time

Job summary

Raffles Makkah Palace, part of Accor, is seeking a Receptionist to deliver professional, welcoming service at the Front Office. You will greet guests, check them in, and assist with information about facilities and local attractions.

The role emphasizes upholding service standards, handling guest requests with courtesy, and collaborating with the team to create memorable stays in a fast-paced luxury setting.

Qualifications

• Proficiency in English (verbal and written); second language is an asset.
• Previous customer-related experience preferred.
• Previous PMS experience an asset.
• Computer literacy in Microsoft Windows applications is an asset.
• Must present professionally and maintain a calm, guest-focused demeanor.
• Strong interpersonal and problem-solving abilities; reliable and responsible.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus on guest needs with courtesy at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each guest who approaches the Reception Desk.
• Drive rate through up-selling room brands.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

English proficiency

Customer service

Interpersonal skills

Problem solving

Teamwork

Work under pressure

Professional presentation

Reliability

Guest needs focus

Calm demeanor

Tools

PMS

MS Windows

Job description

Company Description

“A passion for perfection”

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Description

Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

• Proficiency in English (verbal and written), second language an asset
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a teamli>
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS