Heartist Reservations Specialist

Accor; Medina; On-site; SAR 70,000 - 110,000; Full time

Benefits offered by this job

Discounted rates across Accor world

Learning programs through Accor Academ

Career development within property and

Planet 21 CSR initiatives

Job summary

Accor is seeking a Reservations Agent in Medina, Saudi Arabia, to welcome guests and reflect the exceptional experience the brand stands for. You will play a key role in delivering warm, efficient service and guiding guests through their reservation journey.

The role emphasizes upselling, accurate data entry in the system, and collaboration with the team to ensure a seamless guest experience. Fluency in English and a customer-focused attitude are essential.

Qualifications

• You have experience in luxury hotel guest services.
• Strong English communication and a guest-first mindset.
• Experience with Opera or similar PMS is preferred.

Responsibilities

• Consistently offer exceptional, friendly and engaging service
• Maximize revenue through up-selling and best-fit recommendations
• Recommend property facilities and assist guests with information and special requests
• Book room reservations, enter rooming lists, and update information in the system

Skills

English fluency

Guest focus

Upselling

Interpersonal skills

Problem solving

Tools

Opera

Job description

Accor is seeking a Reservations Agent in Medina, Saudi Arabia, to welcome guests and reflect the exceptional experience the brand stands for. You will play a key role in delivering warm, efficient service and guiding guests through their reservation journey.

The role emphasizes upselling, accurate data entry in the system, and collaboration with the team to ensure a seamless guest experience. Fluency in English and a customer-focused attitude are essential.