EN - Reservation Agent (Saudi Only)

Accor; Medina; On-site; SAR 70,000 - 110,000; Full time

Benefits offered by this job

Discounted rates across Accor world

Learning programs through Accor Academ

Career development within property and

Planet 21 CSR initiatives

Job summary

Accor is seeking a Reservations Agent in Medina, Saudi Arabia, to welcome guests and reflect the exceptional experience the brand stands for. You will play a key role in delivering warm, efficient service and guiding guests through their reservation journey.

The role emphasizes upselling, accurate data entry in the system, and collaboration with the team to ensure a seamless guest experience. Fluency in English and a customer-focused attitude are essential.

Qualifications

• You have experience in luxury hotel guest services.
• Strong English communication and a guest-first mindset.
• Experience with Opera or similar PMS is preferred.

Responsibilities

• Consistently offer exceptional, friendly and engaging service
• Maximize revenue through up-selling and best-fit recommendations
• Recommend property facilities and assist guests with information and special requests
• Book room reservations, enter rooming lists, and update information in the system

Skills

English fluency

Guest focus

Upselling

Interpersonal skills

Problem solving

Tools

Opera

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

In 3-4 bullet points, showcase the benefits and perks of working at the property

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include: English Language - 1-2 year experience in luxury hotels
Guest focused personality is essential

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus