Guest Experience & Operations Lead, F&B Outlet

Rotana Hotels; Riyadh; On-site; SAR 167,000 - 335,000; Full time

Job summary

Rotana Hotels in Riyadh is seeking an ambitious Outlet Manager to lead our Food & Beverage team and ensure top quality service. You will manage the assigned restaurant to achieve the highest level of customer satisfaction while meeting financial targets and upholding the brand’s standards.

Responsibilities include preparing staff schedules, conducting regular training, evaluating performance, ensuring timely setup and opening hours, greeting guests, maintaining professional relations, building a

Responsibilities

• Prepare schedules for all employees according to forecast and staffing guide to ensure adequate manpower
• Conduct regular training sessions with the assigned team in line with the departmental SOPs
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to meal settings and opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities

Job description

Rotana Hotels in Riyadh is seeking an ambitious Outlet Manager to lead our Food & Beverage team and ensure top quality service. You will manage the assigned restaurant to achieve the highest level of customer satisfaction while meeting financial targets and upholding the brand’s standards.

Responsibilities include preparing staff schedules, conducting regular training, evaluating performance, ensuring timely setup and opening hours, greeting guests, maintaining professional relations, building a