F&B Outlets Manager: Guest Experience & Revenue

Holiday Inn

Riyadh

On-site

SAR 180,000 - 300,000

Full time

4 days ago

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Job summary

Holiday Inn Riyadh Rose Yard is seeking an Outlets Manager to join our Food & Beverage team. You will oversee daily operations of all hotel outlets, ensuring guest satisfaction, brand standards, and financial performance. The role requires 4–6 years in F&B (2+ in supervisory capacity), a Hospitality degree, strong leadership, and proficiency with POS and hospitality systems.

Arabic would be an advantage. This is a full-time, on-site role in Riyadh with opportunities for growth and professional

Qualifications

Diploma or Bachelor’s degree in Hospitality Management or related field.
4–6 years in F&B, with 2+ in supervisory role.
Knowledge of HACCP and food safety.
Strong leadership and communication skills.
Proficiency in POS and MS Office.

Responsibilities

Manage daily operations of hotel food & beverage outlets, ensuring guest-focused service.
Ensure outlets comply with Holiday Inn and IHG brand standards, hygiene requirements and SOPs.
Monitor quality, service standards and outlet cleanliness with Culinary and Stewarding teams.
Supervise opening/closing procedures, cash handling, inventory and daily checklists.
Address guest feedback and resolve issues to ensure service recovery.
Monitor sales, productivity and profitability; implement upselling initiatives.
Control operating expenses, labor and food & beverage costs to meet targets.
Prepare reports and performance analyses for the Director of F&B.
Lead and develop outlet supervisors and staff for service excellence.