Operations Specialist

StellaStays Inc.; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

Stella Stays in Riyadh is seeking an Operations Specialist to ensure smooth daily operations and high standards across our properties. You will implement property management strategies, oversee operations, and ensure we meet Stella Stays’ service standards.

You will coordinate maintenance, manage budgets, and work with trusted service providers to keep properties in excellent condition and guest-focused. Join a fast-growing team shaping the future of hospitality.

Qualifications

• Two to three years in operations or property/facilities management.
• Strong knowledge of property management processes.
• Excellent communication, leadership, organizational, and budget skills.
• Experience coordinating maintenance and repairs.
• Experience managing suppliers and contractors.

Responsibilities

• Handle guest concerns and operational issues promptly.
• Be available during emergencies to ensure guest safety.
• Prepare and share operational reports.
• Oversee daily property operations and budgeting.
• Ensure tasks meet SLAs and maintain records daily.
• Coordinate with service providers for maintenance, quotes.
• Support budget targets with cost-effective solutions.
• Improve guest satisfaction through clear communication.
• Identify opportunities to improve processes and efficiency.

Skills

Operations experience

Property management

Budget management

Vendor management

Communication

Leadership

Tools

Microsoft Office

Job description

Riyadh, Saudi Arabia

At Stella Stays, we’re not just another hospitality brand – we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world-class amenities. No paperwork, no hassle – just modern, effortless living.

Behind this vision is a team of ambitious, fast-moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before – together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

About the Role:

As an Operations Specialist at Stella Stays, you’ll be the backbone of our operations, ensuring everything runs smoothly and our properties are maintained to the highest standards. You’ll help implement property management strategies, oversee daily operations, and ensure we consistently meet Stella Stays’ operational and service standards.

What You’ll Do:

• Handle guest concerns and operational issues promptly to ensure an exceptional guest experience.
• Remain available during emergencies to ensure guests are safe, supported, and well taken care of.
• Prepare and share operational reports and respond promptly to requests.
• Oversee daily property operations, including budget management and operational planning.
• Ensure all assigned tasks are completed on time and in line with the agreed service-level agreements (SLAs).
• Maintain accurate and up-to-date operational records daily.
• Coordinate with approved service providers for maintenance, renovations, and repairs, including obtaining quotations, overseeing the work, and managing costs within the approved budget.
• Understand and coordinate the responsibilities of service providers to ensure smooth and efficient operations.
• Support the achievement of budget targets by identifying practical and cost-effective solutions.
• Improve guest satisfaction through clear communication, timely follow-up, and effective problem-solving.
• Identify opportunities to improve operational processes, service quality, and overall efficiency.
• Build and maintain strong relationships with suppliers and service providers to ensure smooth operations and consistent service delivery.

What We’re Looking For:

• Two to three years of experience in operations, property management, or facilities management.
• Strong knowledge of property management and day-to-day operational processes.
• Excellent communication, leadership, organizational, and budget management skills.
• Experience coordinating maintenance, renovation, and repair activities.
• Proven ability to manage suppliers, contractors, and service providers effectively.
• Strong communication, problem-solving, and negotiation abilities.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other relevant operational tools.