Outlet Manager - InterContinental Riyadh

Kimpton; Saudi Arabia; On-site; SAR 167,000 - 279,000; Full time

Job summary

Kimpton in Saudi Arabia is seeking a skilled Outlet Manager to lead daily operations of the assigned food and beverage outlet, ensuring outstanding guest experiences and alignment with InterContinental Hotels Group standards.

You will lead, coach, and support the outlet team, monitor service quality and cleanliness, manage staffing, scheduling, stock levels, and operating costs, and work closely with kitchen and other departments to achieve financial and operational objectives, while upholding

Qualifications

• Lead outlet team to deliver exceptional guest experiences.
• Maintain high service standards and hotel policies.
• Monitor costs, staffing, and stock levels to meet budgets.
• Coordinate with kitchen and departments to ensure smooth operations.

Responsibilities

• Manage daily operations of the assigned outlet.
• Coach and support the outlet team.
• Monitor service quality, cleanliness, and brand standards.
• Prepare operational reports; support budgeting and revenue objectives.
• Handle guest feedback and resolve issues promptly.
• Perform other duties as assigned.

Skills

Leadership

Staffing

Budgeting

Guest service

Operations management

Job description

• Under the general guidance of the Director of Food & Beverage or their delegate, and within the limits of InterContinental Hotels Group policies and procedures, manage the daily operations of the assigned food and beverage outlet, ensuring exceptional guest experiences, achieving financial and operational objectives, leading the team, and maintaining the highest service and brand standards. Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team, and Service of the InterContinental Hotels Group and the brand ethos.

• Manage the daily operations of the assigned outlet.
  Lead, coach, and support the outlet team to deliver exceptional guest service.
  Monitor service quality, cleanliness, and compliance with hotel standards.
  Manage staffing, scheduling, stock levels, and operating costs.
  Handle guest feedback and resolve service issues promptly.
  Coordinate with the kitchen and other departments to ensure smooth operations.
  Prepare operational reports and support budgeting and revenue objectives.
  Perform any other duties assigned by the direct manager.

What We Need From You

Demonstrate accountability by leading the outlet team, delivering exceptional guest experiences, maintaining high operational and service standards, managing costs and resources effectively, organizing daily operations, supporting team development, complying with IHG and hotel policies, and working professionally with guests, colleagues, and people from diverse cultures and backgrounds.