Guest Experience Lead - Front Office

SOFITEL; Saudi Arabia; On-site; SAR 90,000 - 120,000; Full time

Job summary

SOFITEL in Saudi Arabia is seeking a proactive Front Office Supervisor to oversee reception, concierge and guest services, while mentoring staff to uphold exceptional service standards. You will manage check-ins, check-outs and inquiries with efficiency and professionalism, resolve guest issues promptly, and ensure accurate front desk administration.

Collaborate with other departments to deliver seamless guest experiences, monitor front office inventory, participate in staff scheduling and

Qualifications

• Supervisory experience in a luxury hotel.
• Proficient in English and Arabic (verbal & written).
• Ability to multitask in a high-pressure environment.
• Flexible with working hours.
• Knowledge of Property Management System and Windows.
• Cash handling experience.

Responsibilities

• Oversee front office operations and guest services.
• Train and mentor front office staff to maintain high-quality service standards.
• Handle guest check-ins, check-outs and inquiries efficiently and professionally.
• Resolve guest complaints promptly and effectively.
• Collaborate with other departments for seamless guest experiences.
• Monitor and maintain front office inventory and supplies.
• Assist in creating work schedules and managing staff performance.
• Stay updated on local events and attractions to provide guests with relevant information.

Skills

Motivator

Team player

Organized

Initiative

Positive attitude

Well-spoken

Open-minded

Education

Hospitality diploma

Tools

PMS

Windows

Job description

SOFITEL in Saudi Arabia is seeking a proactive Front Office Supervisor to oversee reception, concierge and guest services, while mentoring staff to uphold exceptional service standards. You will manage check-ins, check-outs and inquiries with efficiency and professionalism, resolve guest issues promptly, and ensure accurate front desk administration.

Collaborate with other departments to deliver seamless guest experiences, monitor front office inventory, participate in staff scheduling and