Front Office Supervisor (Saudi Only)

Mövenpick Hotels & Resorts; Turayf; On-site; SAR 90,000 - 150,000; Full time

Job summary

Mövenpick Hotels & Resorts is seeking a Front Office Supervisor in Saudi Arabia to oversee Reception during shifts, ensuring service excellence and smooth operations with other departments. The role requires strong people skills, fluency in English and Arabic, and prior supervisory experience in a luxury hotel.

Saudi Nationals only. The position involves on-site work at a remote location, with duties including logbook management, guest check-ins, cash handling, and supporting the night audit

Qualifications

• Motivated, proactive and people-oriented team player.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent communication in English and Arabic, ambos written and verbal.

Responsibilities

• Supervise receptionists on shift and ensure smooth operations.
• Review and update logbooks and reports; oversee day-to-day activities.
• Handle guest complaints and coordinate with Front Office, Housekeeping and other departments.
• Assist with check-ins, cash handling, and night audit tasks as needed.

Skills

Motivator

Proactive

People skills

Organized

Open-minded

Initiative

English and Arabic (verbal & written)

Education

Hospitality diploma

Tools

Property Management System

Windows

Job description

Company Description

passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; all share a common ambition: to keep innovating and challenging the status‑quo.

Job Description

The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly. He/she is the main point of communication for the Reception and all other operating departments, such as Butler, Housekeeping and Engineering.

• Review and update Logbook
• Check equipment
• Be Smart, well‑groomed and maintain a friendly and cheerful disposition at all times
• Oversee the day‑to‑day operations and report to Superior
• Attend and monitor team trainings
• Fire Procedure & First Aid Procedures
• Handle guest complaints and report to manager
• Implement and coordinate the Front Office OSM
• Perform as per Standards and in line with the Company’s Values and Competencies
• Show fullest cooperation and respect within the team and other departments
• Should be aware of daily activities and have product knowledge of the hotel facilities
• Ensure panic report is printed during the shift at least twice

Operations

• Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests and coordinate with departments
• Register and process check‑in for all arrivals
• Update and check guest information into the computer after a complete check‑in
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure
• Handles walk‑in counter reservation at all times and process call‑in reservation when the room reservation section is closed
• Provide friendly, smooth courteous service to guest and respond promptly to all requests and inquiries at all times
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediate follow‑up, report to supervisors
• Handle issuance of guest room key cards and ensure effective control for guest security
• Check and convey messages to guests
• Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned
• Check that the paymaster has no pending paymasters
• Review log book, verify outstanding and follow up pending. Identify any special assignment for the day
• File daily reception report and documents systematically
• Focus on the guests, maintain eye contact and ensure all guests at the desk are acknowledged
• At the end of the shift or the day, communicate all information that the next shift has to know for a well‑running of the operations
• Co‑ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs
• Perfect grooming all the time
• Drive Upselling
• Carry out any other reasonable task (which may not be stated here) as requested

Qualifications

• Motivator and Proactive
• People person & a team player
• Positive attitude and well‑spoken
• Organized & result driven
• Open‑minded
• Displays initiative
• Commitment to professional values
• Thinking out of the box
• Proficient in English and Arabic (verbal & written)
• Must be able to handle a multitude of tasks in an intense, ever‑changing environment while remaining calm and collected
• Must be flexible in terms of working hours
• A hospitality diploma is an asset
• Knowledge of Property Management System and Windows
• Prior experience in customer service an asset
• Proven ability to handle cash effectively and accurately

Experience

• Minimum 1 year supervisory experience in luxury hotel

Additional Information

Saudi Nationals only. Remote Location