Guest Experience Agent: Front Desk & Phone Support

Sheraton Hotels & Resorts; Dammam; On-site; SAR 67,000 - 112,000; Full time

Job summary

Sheraton Hotels & Resorts in Dammam seeks Guest Experience Experts to deliver memorable service during guests' stay. You will handle check-in/check-out, assist with guest requests, and work across teams to ensure smooth operations while maintaining safety and professionalism.

The role emphasizes initiative, confidentiality, asset protection, and presenting the Sheraton experience to every guest. Training and a collaborative environment are provided to help you grow within our global hospitality

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guest Experience Experts focus on a smooth check-in and check-out and help create a memorable stay.
• They take initiative to deliver a wide range of services guiding guests through their entire stay.
• They maintain confidentiality, protect company assets, uphold quality standards, and present a professional appearance and communications.

Education

High school diploma or G.E.D. equivalent

Job description

Sheraton Hotels & Resorts in Dammam seeks Guest Experience Experts to deliver memorable service during guests' stay. You will handle check-in/check-out, assist with guest requests, and work across teams to ensure smooth operations while maintaining safety and professionalism.

The role emphasizes initiative, confidentiality, asset protection, and presenting the Sheraton experience to every guest. Training and a collaborative environment are provided to help you grow within our global hospitality