Hospitality Reservations Specialist

Hilton; Dammam; On-site; SAR 67,000 - 100,000; Full time

Job summary

Hilton in Dammam is seeking a Reservations Agent to deliver warm hospitality by handling inquiries and converting them into memorable reservations. You will contribute to a seamless guest experience and support the sales process with proactive upselling of hotel services.

Join a global hospitality leader that values integrity, teamwork, and ownership, while delivering outstanding stays and memorable guest interactions in a full-time capacity.

Qualifications

• Provide exceptional customer service to guests and team members.
• Convert guest inquiries into confirmed reservations.
• Record and process all reservations with accuracy.
• Promote hotel services and upgrades to maximize room sales.
• Respond to sales inquiries and help identify potential leads.

Responsibilities

• Provide exceptional customer service by responding promptly to guest and team inquiries.
• Secure individual bookings by converting inquiries into reservations.
• Maintain attention to detail by recording and processing all reservations accurately.
• Use proactive selling techniques to maximize room sales via upgrades and services.
• Support sales efforts by responding to inquiries and identifying potential leads.

Job description

Hilton in Dammam is seeking a Reservations Agent to deliver warm hospitality by handling inquiries and converting them into memorable reservations. You will contribute to a seamless guest experience and support the sales process with proactive upselling of hotel services.

Join a global hospitality leader that values integrity, teamwork, and ownership, while delivering outstanding stays and memorable guest interactions in a full-time capacity.