Guest Experience Agent | Front Desk

Rotana Hotels; Saudi Arabia; On-site; SAR 36,000 - 72,000; Full time

Job summary

Rotana Hotels is looking for dynamic, self-motivated Front Office professionals to advance their careers. As a Front Desk Agent you will provide professional, customer-focused service to our guests, ensuring their stay is memorable.

You will greet guests by name when possible, assist with in-room and hotel activities, stay informed about local services and events, and handle check-ins/check-outs with accurate postings while safeguarding guest privacy.

Responsibilities

• Provide prompt, courteous and efficient service to all guests from arrival till departure
• Greet guests by name when possible and escort to their room
• Assist guests with hotel activities and inquiries
• Maintain up-to-date knowledge of hotel facilities, local services, hours and promotions
• Manage front desk cashiering and ensure accurate postings for incidental charges
• Process check-ins and check-outs while protecting guest privacy
• Adhere to hotel policies, service standards and privacy requirements

Job description

Rotana Hotels is looking for dynamic, self-motivated Front Office professionals to advance their careers. As a Front Desk Agent you will provide professional, customer-focused service to our guests, ensuring their stay is memorable.

You will greet guests by name when possible, assist with in-room and hotel activities, stay informed about local services and events, and handle check-ins/check-outs with accurate postings while safeguarding guest privacy.