Front Desk Agent

Rotana Hotels; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Job summary

Rotana Hotels in Saudi Arabia is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure.

You will greet guests by name where possible, assist with inquiries, and maintain knowledge of hotel facilities and local attractions to respond to enquiries.

The role requires a proactive attitude, adherence to standards, and accurate cashiering and guest privacy.

Qualifications

• Customer service excellence and professional demeanor.
• Good communication and guest handling.
• Proactive attitude and ability to work in a fast-paced hotel environment.

Responsibilities

• Provide prompt, courteous and efficient service from arrival to departure.
• Greet guests by name and escort to their room when possible.
• Assist guests with inquiries about hotel facilities, local attractions and activities.
• Maintain up-to-date knowledge of hotel information, hours, promotions and events.
• Process check-in/check-out and manage incidental charges using Front Office systems.
• Ensure guest privacy and confidentiality of information.

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Front Desk Agent

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings