Guest Service Agent

Rotana Hotels; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Rotana Hotels in Saudi Arabia is seeking a proactive Guest Service Agent to deliver professional, warm and guest-focused service at the Front Office.

You will welcome guests, check them in/out per SOPs, and handle walk-in room sales and day-to-day facility issues while maintaining privacy and upholding hotel policies.

Qualifications

• Customer service orientation and excellent guest-facing communication.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Greet guests and check in/out according to SOPs.
• Sell rooms to walk-in guests and address day-to-day facilities issues.
• Manage cash handling in line with credit policy.
• Collaborate with Housekeeping, Finance and Reservations.
• Ensure Guest Service Desk is staffed and ready for guests.
• Protect guest privacy and confidentiality.
• Demonstrate understanding of hotel policies and facilities.

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happenings