Front Office Leader: Guest Experience & Operations

Xapply; Jeddah; On-site; SAR 120,000 - 240,000; Full time

Job summary

Accor invites a professional Front Office Manager to lead our front office operations in Jeddah, Saudi Arabia. You will oversee reception, reservations, and guest services, while guiding a dynamic team to deliver exceptional guest experiences.

The role requires strong leadership, international communication skills in English, and a commitment to service excellence within a hospitality environment. You will drive revenue, maintain PMS systems, and implement robust front office policies to support

Qualifications

• Oversee front office operations including reception, reservations, and guest services.
• Lead and develop front office staff with training and feedback.
• Ensure guest satisfaction by addressing concerns promptly and resolving conflicts.
• Manage room reservations, occupancy, and revenue optimization with management.
• Maintain and customize PMS to streamline operations.
• Develop and implement front office policies and procedures.
• Monitor inventory, supplies, and equipment for the front office area.
• Conduct regular staff meetings to communicate updates, expectations, and performance metrics.
• Analyze operational metrics and guest feedback to identify improvements.
• Ensure compliance with security protocols and guest privacy regulations.

Responsibilities

• Oversee all front office operations, including reception, reservations, and guest services to ensure smooth daily functioning
• Supervise and manage front office staff, providing guidance, training, and performance feedback to maintain high service standards
• Ensure guest satisfaction by addressing concerns promptly and resolving conflicts with professionalism and empathy
• Manage room reservations, occupancy rates, and revenue optimization strategies in coordination with management
• Maintain and customize hotel management systems and property management software (PMS) to streamline operations
• Develop and implement front office policies and procedures that align with organizational standards
• Monitor inventory, supplies, and equipment for the front office area and coordinate maintenance as needed
• Conduct regular staff meetings to communicate updates, expectations, and performance metrics
• Analyze operational metrics and guest feedback to identify improvement opportunities
• Ensure compliance with security protocols and guest privacy regulations
• Coordinate with other departments to enhance overall guest experience and operational efficiency

Skills

Front office management

Leadership

Customer service

English proficiency

PMS software

Tools

PMS software

Job description

Accor invites a professional Front Office Manager to lead our front office operations in Jeddah, Saudi Arabia. You will oversee reception, reservations, and guest services, while guiding a dynamic team to deliver exceptional guest experiences.

The role requires strong leadership, international communication skills in English, and a commitment to service excellence within a hospitality environment. You will drive revenue, maintain PMS systems, and implement robust front office policies to support