Front Office Manager (Saudi Only)

Xapply; Jeddah; On-site; SAR 120,000 - 240,000; Full time

Job summary

Accor invites a professional Front Office Manager to lead our front office operations in Jeddah, Saudi Arabia. You will oversee reception, reservations, and guest services, while guiding a dynamic team to deliver exceptional guest experiences.

The role requires strong leadership, international communication skills in English, and a commitment to service excellence within a hospitality environment. You will drive revenue, maintain PMS systems, and implement robust front office policies to support

Qualifications

• Oversee front office operations including reception, reservations, and guest services.
• Lead and develop front office staff with training and feedback.
• Ensure guest satisfaction by addressing concerns promptly and resolving conflicts.
• Manage room reservations, occupancy, and revenue optimization with management.
• Maintain and customize PMS to streamline operations.
• Develop and implement front office policies and procedures.
• Monitor inventory, supplies, and equipment for the front office area.
• Conduct regular staff meetings to communicate updates, expectations, and performance metrics.
• Analyze operational metrics and guest feedback to identify improvements.
• Ensure compliance with security protocols and guest privacy regulations.

Responsibilities

• Oversee all front office operations, including reception, reservations, and guest services to ensure smooth daily functioning
• Supervise and manage front office staff, providing guidance, training, and performance feedback to maintain high service standards
• Ensure guest satisfaction by addressing concerns promptly and resolving conflicts with professionalism and empathy
• Manage room reservations, occupancy rates, and revenue optimization strategies in coordination with management
• Maintain and customize hotel management systems and property management software (PMS) to streamline operations
• Develop and implement front office policies and procedures that align with organizational standards
• Monitor inventory, supplies, and equipment for the front office area and coordinate maintenance as needed
• Conduct regular staff meetings to communicate updates, expectations, and performance metrics
• Analyze operational metrics and guest feedback to identify improvement opportunities
• Ensure compliance with security protocols and guest privacy regulations
• Coordinate with other departments to enhance overall guest experience and operational efficiency

Skills

Front office management

Leadership

Customer service

English proficiency

PMS software

Tools

PMS software

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Whileeachbrand hasitsownpersonality,whereyouwillbeable to truly find yourself, they all share acommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and to pursue careeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, as well as strong recognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseof meaning to create lasting, memorable and impactful experiences for our customers, for our colleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

We are seeking a professional and organized Front Office Manager to lead our front office operations in Jeddah, Saudi Arabia. As the Front Office Manager, you will be responsible for overseeing all guest-facing operations, managing a dynamic team, and ensuring exceptional customer service standards. This role requires a decisive leader who can efficiently manage daily operations while maintaining a customer-focused approach and supporting staff development.

• Oversee all front office operations, including reception, reservations, and guest services to ensure smooth daily functioning
• Supervise and manage front office staff, providing guidance, training, and performance feedback to maintain high service standards
• Ensure guest satisfaction by addressing concerns promptly and resolving conflicts with professionalism and empathy
• Manage room reservations, occupancy rates, and revenue optimization strategies in coordination with management
• Maintain and customize hotel management systems and property management software (PMS) to streamline operations
• Develop and implement front office policies and procedures that align with organizational standards
• Monitor inventory, supplies, and equipment for the front office area and coordinate maintenance as needed
• Conduct regular staff meetings to communicate updates, expectations, and performance metrics
• Analyze operational metrics and guest feedback to identify improvement opportunities
• Ensure compliance with security protocols and guest privacy regulations
• Coordinate with other departments to enhance overall guest experience and operational efficiency

• Saudi only
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent verbal and written communication skills in English
• Strong organizational and time management abilities
• Problem-solving and conflict resolution capabilities