Front Office Leader: Elevate Guest Experience & Ops

Mövenpick Hotels & Resorts; Makkah Region; On-site; SAR 60,000 - 100,000; Full time

Job summary

Accor is seeking a Front Office Manager in Saudi Arabia to oversee reception, reservations and guest services, ensuring smooth daily operations and high service standards.

You will lead front office staff, optimize room inventory and collaborate with management to enhance revenue and guest experience, while maintaining security and privacy protocols. This role demands strong leadership and English communication skills, in a fast-paced hospitality environment.

Qualifications

• Saudi only

Responsibilities

• Oversee all front office operations, including reception, reservations, and guest services to ensure smooth daily functioning
• Supervise and manage front office staff, providing guidance, training, and performance feedback to maintain high service standards
• Ensure guest satisfaction by addressing concerns promptly and resolving conflicts with professionalism and empathy
• Manage room reservations, occupancy rates, and revenue optimization strategies in coordination with management
• Maintain and customize hotel management systems and property management software (PMS) to streamline operations
• Develop and implement front office policies and procedures that align with organizational standards
• Monitor inventory, supplies, and equipment for the front office area and coordinate maintenance as needed
• Conduct regular staff meetings to communicate updates, expectations, and performance metrics
• Analyze operational metrics and guest feedback to identify improvement opportunities
• Ensure compliance with security protocols and guest privacy regulations
• Coordinate with other departments to enhance overall guest experience and operational efficiency

Skills

Leadership

English Proficiency

Organizational Skills

Conflict Resolution

Job description

Accor is seeking a Front Office Manager in Saudi Arabia to oversee reception, reservations and guest services, ensuring smooth daily operations and high service standards.

You will lead front office staff, optimize room inventory and collaborate with management to enhance revenue and guest experience, while maintaining security and privacy protocols. This role demands strong leadership and English communication skills, in a fast-paced hospitality environment.