Front Office Team Lead: Elevate Guest Experiences

Accor; Al Khobar; On-site; SAR 89,000 - 134,000; Full time

Job summary

Accor's Front Office - Team Leader role is responsible for delivering a memorable guest experience from arrival to departure. You will oversee check-in/check-out, handle guest requests, and coordinate with other departments to ensure smooth operations.

The position requires strong English communication, experience in international hotel environments, and a proactive, guest-focused approach. Saudi nationals are preferred for this role and CSR expectations apply.

Qualifications

• Experience in front office operations within international or chain hotels.
• Strong service orientation with emphasis on guest satisfaction.
• Proficient in Opera PMS and hotel systems.
• Good command of English, both written and spoken.
• Saudi national only.

Responsibilities

• Greet guests and manage check-in/check-out procedures efficiently and courteously.
• Coordinate with departments to fulfill guest requests and resolve issues promptly.
• Monitor guest accounts, process payments, and maintain front office records.
• Provide information on hotel services, facilities and local attractions.
• Assist with VIP arrivals, group check-ins and special events.
• Deliver personalized service and actively promote hotel facilities and up-selling opportunities.

Skills

Service orientation

English proficiency

Communication skills

Guest service

Teamwork

Problem solving

Shift flexibility

Professional appearance

Adaptability

Tools

Opera PMS

Microsoft Office

Job description

Accor's Front Office - Team Leader role is responsible for delivering a memorable guest experience from arrival to departure. You will oversee check-in/check-out, handle guest requests, and coordinate with other departments to ensure smooth operations.

The position requires strong English communication, experience in international hotel environments, and a proactive, guest-focused approach. Saudi nationals are preferred for this role and CSR expectations apply.