Front Office Experience Lead – Guest Delight & VIP Service

Radisson Hotel Group; Al Khobar; On-site; SAR 120,000 - 170,000; Full time

Benefits offered by this job

Radisson Rewards benefits

Hotel discounts and exclusive perks

Global/local perks for employees

Job summary

Radisson Hotel Group is seeking a Front Office Service Manager in Saudi Arabia to lead guest relations in the lobby, coordinate with other departments, and ensure exceptional service aligned with Radisson Rewards standards. The role emphasizes VIP handling, guest reviews, and seamless operations across the front office team.

The ideal candidate will have hospitality experience, strong communication and leadership skills, and familiarity with hotel management systems like Fidelio/Opera PMS.

Qualifications

• Experience in a similar role in a hotel.
• Strong communication and relationship-building skills.
• Entrepreneurial spirit with energy and drive.
• Excellent time management and multi-tasking.
• Experience with Fidelio or Opera PMS; HotSOS is a plus.
• Flexible to work varied shifts, including weekends and holidays.
• Rights to work in Saudi Arabia (local requirements).

Responsibilities

• Meet and greet guests in the lobby and assist with inquiries.
• Make courtesy calls to ensure guest comfort and address requests.
• Gather guest reviews and manage feedback.
• Provide exceptional customer service and handle complaints.
• Maintain a welcoming, clean lobby and report issues.
• Collaborate with front desk, concierge, F&B and housekeeping.
• Coordinate bell staff and doorman.
• Check VIP arrivals and personally attend suites.
• Execute special requests for VIPs and ensure requests are fulfilled.
• Upgrade rooms for Radisson Rewards and booking.com guests when available.
• Aim for high guest review scores and convert OTA guests to RR members.
• Support smooth operations of the Front Office and uphold standards.
• Lead the team to maximize guest satisfaction.
• Ensure compliance with legislation and audit requirements.

Skills

Guest service

Communication

Relationship building

Time management

Fidelio/Opera PMS

Shift flexibility

Self-motivation

Tools

Fidelio/Opera PMS

HotSOS

Job description

Radisson Hotel Group is seeking a Front Office Service Manager in Saudi Arabia to lead guest relations in the lobby, coordinate with other departments, and ensure exceptional service aligned with Radisson Rewards standards. The role emphasizes VIP handling, guest reviews, and seamless operations across the front office team.

The ideal candidate will have hospitality experience, strong communication and leadership skills, and familiarity with hotel management systems like Fidelio/Opera PMS.