Luxury Front Desk Manager - Guest Experience Leader

Rosewood Hotel Group; Municipality of Al Shamal; On-site; SAR 50,000 - 70,000; Full time

Job summary

Rosewood Hotel Group is seeking a Front Desk Manager for their property in Saudi Arabia’s Riyadh Region. The role involves leading the Front Desk team and ensuring excellent guest experiences from arrival to departure.

Qualified candidates should possess 3-5 years in Front Office operations, with strong leadership skills and a focus on service recovery. Experience in luxury hotels or resorts is preferred. The position offers opportunities to mentor staff and participate in guest relations strategies.

Qualifications

• Minimum 3-5 years of Front Office experience, with at least 2 years in a supervisory or management role.
• Strong background in Front Desk operations, room control, and guest recognition.
• Fluency in English required; additional languages are advantageous.

Responsibilities

• Lead the daily Front Desk operation to ensure smooth service.
• Oversee Front Desk team performance for service consistency.
• Handle escalated guest concerns and complaints effectively.

Skills

Leadership

Guest Engagement

Attention to Detail

Service Recovery

Communication

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Booking Systems

Job description

Rosewood Hotel Group is seeking a Front Desk Manager for their property in Saudi Arabia’s Riyadh Region. The role involves leading the Front Desk team and ensuring excellent guest experiences from arrival to departure.

Qualified candidates should possess 3-5 years in Front Office operations, with strong leadership skills and a focus on service recovery. Experience in luxury hotels or resorts is preferred. The position offers opportunities to mentor staff and participate in guest relations strategies.