Guest Experience Leader - Front Office & Lobby

Radisson Blu Hotel & Convention Center, Riyadh Minhal; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

Hotel discounts

Employee rates

Global benefits

Job summary

Radisson Blu Hotel & Convention Center, Riyadh Minhal is hiring a Front Office Service Manager to lead guest experiences in the lobby, manage courtesy calls, and drive guest reviews. You will partner with front desk, concierge, food & beverage and housekeeping to ensure seamless service and high standards.

The role requires Saudi Nationality, strong people skills, and experience with Fidelio/Opera PMS. You will optimize the guest journey, mentor staff, and uphold Radisson Rewards standards

Qualifications

• Experience in hotel front office operations.
• Excellent guest-service mindset and communication skills.
• Ability to work flexible shifts and high-pressure environments.

Responsibilities

• Lead the Front Office team to deliver exceptional guest experiences.
• Coordinate with front desk, concierge, F&B and housekeeping for seamless operations.
• Gather and act on guest reviews to improve service quality.

Job description

Radisson Blu Hotel & Convention Center, Riyadh Minhal is hiring a Front Office Service Manager to lead guest experiences in the lobby, manage courtesy calls, and drive guest reviews. You will partner with front desk, concierge, food & beverage and housekeeping to ensure seamless service and high standards.

The role requires Saudi Nationality, strong people skills, and experience with Fidelio/Opera PMS. You will optimize the guest journey, mentor staff, and uphold Radisson Rewards standards