Guest Experience Leader — Front Office

Radisson Hotel Group; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

Food & Beverage discounts

Job summary

Radisson Hotel Group in Riyadh is seeking a Front Office Service Manager to enhance guest experiences by welcoming guests in the lobby, handling courtesy calls, and gathering reviews to improve satisfaction. The role requires coordinating with multiple departments to ensure seamless service, maintaining lobby standards, and elevating overall guest journeys through proactive, personalized attention.

The position emphasizes guest-centric leadership, collaboration, and adherence to Radisson Rewards

Qualifications

• Experience in a similar hotel role is required.
• Confidence to approach guests and build relationships.
• Entrepreneurial spirit with energy and drive.
• Strong time management and multi-tasking abilities.

Responsibilities

• Meet and greet guests in the lobby and assist with inquiries.
• Make courtesy calls and arrange dining, transportation, or services.
• Gather guest reviews and monitor guest satisfaction.
• Deliver exceptional customer service and resolve issues diplomatically.
• Maintain a clean, welcoming lobby and report maintenance concerns.
• Collaborate with front desk, concierge, F&B, and housekeeping.

Skills

People skills

Time management

Multi-tasking

Communication

Entrepreneurial mindset

Tools

Fidelio/Opera PMS

hotSOS

Job description

Radisson Hotel Group in Riyadh is seeking a Front Office Service Manager to enhance guest experiences by welcoming guests in the lobby, handling courtesy calls, and gathering reviews to improve satisfaction. The role requires coordinating with multiple departments to ensure seamless service, maintaining lobby standards, and elevating overall guest journeys through proactive, personalized attention.

The position emphasizes guest-centric leadership, collaboration, and adherence to Radisson Rewards