Front Office Manager

Radisson Hotel Group; Eastern Province; On-site; SAR 167,000 - 257,000; Full time

Job summary

Radisson Hotel Group in Dammam is seeking a Front Office Manager to lead the front desk team and ensure guest experiences meet the highest standards. You will supervise check-in/out, resolve issues, and collaborate with other departments to deliver smooth journeys.

The role requires strong customer service, leadership, and organizational skills, with the ability to manage budgets and inventory while staying adaptable in a fast-paced hospitality environment.

Qualifications

• Exceptional customer service and guest handling skills.
• Clear and effective communication with guests and staff.
• Proven leadership abilities in supervising a front desk team.
• Strong organizational skills to manage multiple tasks.
• Good problem-solving and conflict-resolution capabilities.
• Efficient time management for scheduling and operations.
• Experience in staff training and development.
• Solid knowledge of front desk operations, check-in/check-out, and billing.
• Adaptability to handle busy periods and changing priorities.

Responsibilities

• Lead the front office team to deliver high guest satisfaction.
• Host the show at the front desk while managing budgets and inventory.
• Ensure smooth guest journey from check-in to check-out and resolve issues promptly.

Skills

Customer service

Communication

Leadership

Organization

Problem solving

Time management

Staff training

Front desk ops

Adaptability

Job description

Is making every moment matter your true passion Join us At Radisson Hotel Group where delivering memorable moments is not just a skill but a heartfelt commitment Ready to turn every check-in and check-out into an unforgettable experience We are currently seeking a Front Office Manager to join our vibrant team At Radisson Hotel Group we are in search of individuals who go beyond the resume those with character skills talents and a passion for creating memorable experiences As the Front Office Manager you bring an unmatched level of dedication a focus on delivering exceptional service and a genuine passion for creating positive guest experiences to our dynamic Front Office Team Our Front Office Managers love the hustle and bustle of life It s not just about check-in and check-out It s about everything in-between You will manage our front office team and lead by example ensuring all aspects of the guest journey and experience are delivered to the highest level You will exude patience empathy and have the personality to host the show whilst managing budgets and inventory As an integral part of the management team you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Qualifications (Saudi Only)

Location: Radisson Hotel & Apartment; Dammam Industrial City

• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Experience of managing and motivating a team of front desk staff.
• Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Problem-solving skills: Identify and resolve issues that arise at the front desk.
• Time management: Effective scheduling of staff and managing workflow.
• Staff training: Experience of overseeing the training and development of your team.
• Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.