Front Office Manager: Guest Experience Leader

Radisson Hotel Group; Eastern Province; On-site; SAR 167,000 - 257,000; Full time

Job summary

Radisson Hotel Group in Dammam is seeking a Front Office Manager to lead the front desk team and ensure guest experiences meet the highest standards. You will supervise check-in/out, resolve issues, and collaborate with other departments to deliver smooth journeys.

The role requires strong customer service, leadership, and organizational skills, with the ability to manage budgets and inventory while staying adaptable in a fast-paced hospitality environment.

Qualifications

• Exceptional customer service and guest handling skills.
• Clear and effective communication with guests and staff.
• Proven leadership abilities in supervising a front desk team.
• Strong organizational skills to manage multiple tasks.
• Good problem-solving and conflict-resolution capabilities.
• Efficient time management for scheduling and operations.
• Experience in staff training and development.
• Solid knowledge of front desk operations, check-in/check-out, and billing.
• Adaptability to handle busy periods and changing priorities.

Responsibilities

• Lead the front office team to deliver high guest satisfaction.
• Host the show at the front desk while managing budgets and inventory.
• Ensure smooth guest journey from check-in to check-out and resolve issues promptly.

Skills

Customer service

Communication

Leadership

Organization

Problem solving

Time management

Staff training

Front desk ops

Adaptability

Job description

Radisson Hotel Group in Dammam is seeking a Front Office Manager to lead the front desk team and ensure guest experiences meet the highest standards. You will supervise check-in/out, resolve issues, and collaborate with other departments to deliver smooth journeys.

The role requires strong customer service, leadership, and organizational skills, with the ability to manage budgets and inventory while staying adaptable in a fast-paced hospitality environment.