Luxury Guest Relations Supervisor - Concierge & Services

The Ritz-Carlton Hotel Company, L.L.C.; Riyadh; On-site; SAR 56,000 - 84,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Riyadh, Saudi Arabia, invites a Guest Relations Supervisor - Services to lead front‑of‑house guest services and concierge support in a luxury hotel.

You will respond to guest requests, confirm reservations, arrange special services, and coordinate with departments to ensure every guest stay meets the brand’s exacting standards. The role requires clear communication, attention to detail, service recovery skills, and the ability to maintain guest privacy

Qualifications

• Minimum 1 year of related work experience in guest relations, guest services, concierge, or front office.
• Supervisory experience is preferred.
• Able to communicate clearly with guests, service providers, supervisors, and colleagues.
• Strong attention to detail and guest privacy.
• Willingness to support multiple service areas and departments.

Responsibilities

• Respond to guest questions and ensure requests are completed to satisfaction.
• Take, confirm, and update reservations and cancellations.
• Provide guests with information on amenities and local attractions.
• Coordinate special arrangements including spa, transportation, and dining.
• Collaborate with departments to resolve guest requests promptly.
• Maintain professional appearance and uphold quality standards.

Skills

Guest relations

Guest Services-Concierge

Concierge support

Reservations

Reservation cancellations

Guest request handling

Special service arrangements

Spa service coordination

Transportation arrangements

Local area information

Property amenity knowledge

Front office coordination

Rooms operations

Guest follow-up

Service recovery

Telephone etiquette

Written communication

Department coordination

Task assignment

Quality standards

Guest privacy

Confidentiality

Luxury hospitality

Customer service

Team collaboration

Service improvement

Problem solving

Professional communication

Attention to detail

Hospitality supervision

Education

High school diploma, GED equivalent

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Riyadh, Saudi Arabia, invites a Guest Relations Supervisor - Services to lead front‑of‑house guest services and concierge support in a luxury hotel.

You will respond to guest requests, confirm reservations, arrange special services, and coordinate with departments to ensure every guest stay meets the brand’s exacting standards. The role requires clear communication, attention to detail, service recovery skills, and the ability to maintain guest privacy