Front Desk Guest Experience Agent at Beachfront Resort

The First Group Hospitality; Jeddah; On-site; SAR 56,000 - 89,000; Full time

Job summary

The Front Office Agent at Silver Sands Beach in Jeddah, part of The First Group Hospitality, delivers exceptional guest service by handling check-in, check-out, and inquiries with a welcoming, professional demeanor.

You will coordinate with housekeeping and other departments to ensure room readiness, maintain accurate guest records, and provide information on local attractions while working flexible shifts including nights and weekends.

Qualifications

• Previous experience in hospitality or customer service is preferred.
• Good communication and interpersonal skills.
• Proficiency in English; additional languages are an advantage.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Handle check-in and check-out procedures efficiently and accurately.
• Manage room reservations, cancellations, and modifications.
• Respond to guest inquiries, requests, and complaints promptly and effectively.
• Maintain accurate guest records and update systems accordingly.
• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
• Handle cash, billing, and payment transactions in line with hotel policies.
• Provide information about hotel services, facilities, and local attractions.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Follow hotel policies, procedures, and service standards.
• Previous experience in hospitality or customer service is preferred.

Skills

English proficiency

Communication

Interpersonal skills

Multilingual abilities

Problem solving

Attention to detail

Job description

The Front Office Agent at Silver Sands Beach in Jeddah, part of The First Group Hospitality, delivers exceptional guest service by handling check-in, check-out, and inquiries with a welcoming, professional demeanor.

You will coordinate with housekeeping and other departments to ensure room readiness, maintain accurate guest records, and provide information on local attractions while working flexible shifts including nights and weekends.