Front Office Agent — Elevate Guest Experiences

Jumeirah; Saudi Arabia; On-site; SAR 39,000 - 61,000; Full time

Benefits offered by this job

Salary in SAR

F&B benefits

Reduced hotel rates

Leave and health care packages

Flights home

Job summary

Jumeirah Jabal Omar in Makkah invites applications for a Service One Agent – Front Office. You will assist guests with inquiries, handle wake-up and emergency calls, and coordinate with Housekeeping and other departments to fulfill requests.

Excellent communication, problem solving, and guest-service orientation are essential. We offer a competitive salary in SAR, generous F&B benefits, travel allowances, and comprehensive leave and healthcare packages for a career with one of the world's luxury

Qualifications

• Secondary Education.
• Problem Solving and Decision-Making Skills.

Responsibilities

• Assist guests with inquiries related to hotel services, facilities, reservations, and general information.
• Handle wake-up calls, emergency calls, and service requests accurately and promptly.
• Coordinate with Housekeeping, Engineering, Concierge, F&B, and other departments to ensure timely completion of guest requests.
• Communicate clearly and effectively to support smooth internal operations.
• Support in handling guest complaints by providing accurate information and escalating issues when necessary.

Skills

Problem Solving

Decision Making

Education

Secondary Education

Job description

Jumeirah Jabal Omar in Makkah invites applications for a Service One Agent – Front Office. You will assist guests with inquiries, handle wake-up and emergency calls, and coordinate with Housekeeping and other departments to fulfill requests.

Excellent communication, problem solving, and guest-service orientation are essential. We offer a competitive salary in SAR, generous F&B benefits, travel allowances, and comprehensive leave and healthcare packages for a career with one of the world's luxury