Guest Service Agent

Flip retail; Jeddah; On-site; SAR 67,000 - 95,000; Full time

Job summary

Moevenpick Resort Jeddah is seeking a Guest Service Agent for our resort team in Jeddah. The role involves greeting guests, handling requests, and coordinating with departments to ensure smooth check-in and exceptional service.

Commitment to English communication, professional appearance, and solid computer skills will support daily operations and guest satisfaction at the resort.

Qualifications

• Must be Saudi national.
• Ability to read, write and speak English.
• Excellent professional appearance.
• Proficiency with computers and basic software.

Responsibilities

• Assist guests with inquiries, requests and check-in/check-out procedures.
• Direct guest requests to the appropriate department and ensure timely follow-up.
• Resolve guest issues with department cooperation to enhance service quality.
• Collaborate with all departments to deliver personalized guest experiences and improve service delivery.

Skills

English proficiency

Professional appearance

Computer skills

Deadline oriented

Tools

MS Office

Job description

Resort Manager vacancy in Jeddah Saudi Arabia

Guest Service Agent

Reporting to the Front Office Supervisor, responsibilities as well as crucial job features include however are not restricted to the following:

• Assist in residence guests in ideal feasible method to supply the High quality customer care according our core worths as well as requirements solution on schedule.
• To get visitor requests and to direct guests requests to responsible division.
• To get all guest issues and assist with relevant department/ responsibility supervisor to deal with the troubles.
• To get and also address all visitor queries, welcome, check-in, react to demands and settle accounts while offering remarkable serviceFunctions with all significant departments which serve guests straight or indirectly while taking initiative to add a personalized experience
• Enhance service shipment, efficiency and also to boost follow up for all the guests staying Moevenpick Resort Jeddah.

Skills as well as Rpecifications:

• This Vacancy is for Saudi Nationals
• Ability to speak, compose as well as review the English language.
• Excellent expert look.
• Tool proficiency in computer abilities
• Able to provide efficient results, fulfill tight deadlines and targets.

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