Field Service Manager - People & Performance

Atlas Industrial Equipment Co

Riyadh

In loco

SAR 200.000 - 320.000

Tempo pieno

46 ore fa

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Descrizione del lavoro

Atlas Copco in Riyadh, Saudi Arabia, invites applications for a Service Manager for the Central Area to lead and develop the Field Service Engineer team, ensuring safe, engaged, high-performing operations with on-time delivery. You will collaborate with Service Planning, Technical Support, Sales and SHEQ to drive performance, manage non-technical escalations and support profitable growth.

The ideal candidate holds a Bachelor's in Mechanical/Electrical/Instrumentation Engineering with 5+ years in

Competenze

Bachelor’s degree in Mechanical, Electrical or Instrumentation Engineering.
Five years of compressed-air industry experience.
Experience leading field service teams.
Knowledge of safety requirements and risk management.

Mansioni

Lead, coach and develop Field Service Engineers including recruitment onboarding performance management and career development.
Conduct regular one-to-one meetings, performance reviews and participate in CTS management activities.
Identify training and development needs and support employee growth through structured learning and coaching.
Manage attendance, performance evaluations and people-related processes with fairness and professionalism.
Collaborate with Service Planning to improve resource utilization, workload distribution, planning, efficiency and job execution.
Monitor operational KPIs such as work in progress, utilization, time on site and service performance indicators.
Follow up on customer feedback, service agreements and key contracts to ensure high customer satisfaction.
Manage urgent customer concerns and non-technical escalations while coordinating timely resolutions.
Support contract execution, profitability, equipment service compliance and contract renewals.
Track planned versus completed work and control quality-related costs to improve operational efficiency.
Review warranty cases, risk observations and near misses ensuring corrective actions are implemented.
Maintain compliance with safety requirements and oversee service vehicles, tools and personal protective equipment.
Organize regular toolbox and team meetings to strengthen communication, safety awareness and collaboration.
Use operational insights and employee feedback to identify opportunities for continuous improvement.