Service Manager - Central Area

Atlas Industrial Equipment Co; Riyadh; On-site; SAR 200,000 - 320,000; Full time

Job summary

Atlas Copco in Riyadh, Saudi Arabia, invites applications for a Service Manager for the Central Area to lead and develop the Field Service Engineer team, ensuring safe, engaged, high-performing operations with on-time delivery. You will collaborate with Service Planning, Technical Support, Sales and SHEQ to drive performance, manage non-technical escalations and support profitable growth.

The ideal candidate holds a Bachelor's in Mechanical/Electrical/Instrumentation Engineering with 5+ years in

Qualifications

• Bachelor’s degree in Mechanical, Electrical or Instrumentation Engineering.
• Five years of compressed-air industry experience.
• Experience leading field service teams.
• Knowledge of safety requirements and risk management.

Responsibilities

• Lead, coach and develop Field Service Engineers including recruitment onboarding performance management and career development.
• Conduct regular one-to-one meetings, performance reviews and participate in CTS management activities.
• Identify training and development needs and support employee growth through structured learning and coaching.
• Manage attendance, performance evaluations and people-related processes with fairness and professionalism.
• Collaborate with Service Planning to improve resource utilization, workload distribution, planning, efficiency and job execution.
• Monitor operational KPIs such as work in progress, utilization, time on site and service performance indicators.
• Follow up on customer feedback, service agreements and key contracts to ensure high customer satisfaction.
• Manage urgent customer concerns and non-technical escalations while coordinating timely resolutions.
• Support contract execution, profitability, equipment service compliance and contract renewals.
• Track planned versus completed work and control quality-related costs to improve operational efficiency.
• Review warranty cases, risk observations and near misses ensuring corrective actions are implemented.
• Maintain compliance with safety requirements and oversee service vehicles, tools and personal protective equipment.
• Organize regular toolbox and team meetings to strengthen communication, safety awareness and collaboration.
• Use operational insights and employee feedback to identify opportunities for continuous improvement.

Skills

People leadership

Coaching

Performance management

Team development

Cross-functional collaboration

Operational planning

Data-driven decision making

Education

Bachelor’s degree in Mechanical, Electrical or Instrumentation Engineering

Technical diploma or apprenticeship with 5+ years compressed-air experience

Tools

Microsoft Office

Operational systems

ERP systems

Job description

Your role Our Mission At Atlas Copco we strive to deliver sustainable productivity and outstanding service to our customers This role provides an opportunity to lead a diverse field service team enhance operational excellence improve customer satisfaction and strengthen organizational capability for future growth As a leader you are expected to demonstrate our Cultural Behaviors through your actions decisions collaboration and results Your Mission As Service Manager for the Central Area you will lead and develop the Field Service Engineer team ensuring a safe engaged and high-performing work environment You will oversee service operations support efficient planning and execution and ensure customer commitments are delivered with quality and reliability Working closely with Service Planning Technical Support Sales Human Resources SHEQ and other CTS stakeholders you will drive operational performance develop team competence manage non-technical escalations and support profitable business growth You will use performance data customer feedback and continuous improvement practices to achieve operational excellence

Key Responsibilities

• Lead coach and develop Field Service Engineers including recruitment onboarding performance management and career development
• Conduct regular one-to-one meetings performance reviews and participate actively in CTS management activities
• Identify training and development needs and support employee growth through structured learning and coaching
• Manage attendance performance evaluations and people-related processes with fairness and professionalism
• Collaborate with Service Planning to improve resource utilization workload distribution planning efficiency and job execution
• Monitor operational KPIs such as work in progress utilization time on site and service performance indicators
• Follow up on customer feedback service agreements and key contracts to ensure high customer satisfaction
• Manage urgent customer concerns and non-technical escalations while coordinating timely resolutions
• Support contract execution profitability equipment service compliance and contract renewals
• Track planned versus completed work and control quality-related costs to improve operational efficiency
• Review warranty cases risk observations and near misses ensuring corrective actions are implemented
• Maintain compliance with safety requirements and oversee service vehicles tools and personal protective equipment
• Organize regular toolbox and team meetings to strengthen communication safety awareness and collaboration
• Use operational insights and employee feedback to identify opportunities for continuous improvement

Role Focus

The position is primarily responsible for People leadership coaching and team developmentOperational performance and KPI managementCustomer satisfaction and escalation managementSafety compliance and service readinessContract execution quality and profitabilityCross-functional collaboration and continuous improvement activities

Experience and Knowledge

• Proven experience leading or developing field service operational or technical teams with different competence levels
• Experience managing performance resource planning service execution customer issues and operational improvement
• Working knowledge of compressed-air equipment and service operations is strongly preferred including experience with oil-injected and oil-free compressors dryers and related systems
• Ability to review and interpret service performance information and technical job reports sufficiently to guide action and elevate to the appropriate technical specialists
• Good command of Microsoft Office and confidence using operational systems and performance data
• Understanding of safety requirements field-service risk management and disciplined work practices
• Experience with competitor equipment or service environments is an advantage

Education

• Bachelor s degree in Mechanical Electrical or Instrumentation Engineering
• Candidates with a recognized technical diploma or apprenticeship and at least five years of relevant compressed-air industry experience may also be considered

In return we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being